Refund policy

Refund policy

Subscriptions: you can get a full refund of a subscription's first payment within 7 days of that payment if you've used 50 credits or fewer in that billing period. The subscription then ends right away and the period's credits are removed. The self-serve subscription refund is available once per account (matched on the account, the billing customer and the card); after that, support decides.

Credit packs: you can get a full refund within 30 days of purchase if you haven't used any of the pack's credits, one self-serve pack refund every 90 days.

Renewal payments, including a renewal you forgot to cancel, earlier billing periods and prorated or partial periods are not refunded. If you changed plans during the billing period, a refund goes through support.

Request an eligible refund yourself in Account → Billing: each recent payment shows whether it can be refunded and until when. If a render fails, its credits go back to your balance automatically.

Refunds go back to the original payment method. Processing time depends on your bank or card provider.

Cancellation

You can cancel your subscription anytime in the app. Open Account, choose Cancel subscription, then No thanks, cancel my subscription: two clicks.

After cancelling, you keep full access until the end of the period you have already paid for.

We do not charge cancellation fees, and there is no minimum commitment.

You can re-subscribe whenever you like. Your account and history stay where you left them.